Faulty Boilers a Key Concern for the Private Landlord

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Claims concerning faulty boilers reached record levels last year, according to the latest analysis from landlord insurer Direct Line for Business.

According to Direct Line for Business claims rose by 5.2 per cent last year in comparison to the winter of 2015/16. The volume of claims for faulty boilers has been consistently on the rise for the last five years. This is a particularly topical discussion given the recent onset of the ‘Beast from the East’ bringing unseasonably cold weather to the UK and leading to several red weather warnings put out across the country.

Experts are predicting that 2018 could see the record broken once again with even more claims for broken boilers. The winter months generally see a 66 per cent increase in the number of boiler claims in comparison to the average throughout the rest of the year.

Late February and early March saw the UK plagued with sub-zero temperatures, and as a result, Direct Line for Business is advising landlords not to be complacent with regard to maintaining their properties’ heating systems. Calling out an emergency plumber to fix a broken boiler can be extremely costly, with emergency call out rates are on average 117 per cent higher than the average plumber’s rates.

Direct Line advised landlords to mitigate the risk of faulty boilers by keeping heating on constantly at a low temperature. It was also recommended that radiators should be regularly bled and boilers should be serviced and maintained in accordance with the manufacturers recommendations.

Business Manager at Direct Line for Business, Christina Dimitrov, said: ‘Being caught cold with heating issues in the winter months can be particularly unpleasant, so it’s vital that landlords make sure their properties have fully serviced boilers to minimise the risk of heating system failures. Landlords are legally responsible for securing a safety certificate for gas appliances each year and they also need to ensure the heating and hot water systems are maintained and functioning properly.’

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