What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At we use cookies to keep track of registered users requests, and to remember you when you return to our site. To use features on, you need to have cookies enabled – see the section on Managing cookies. If you don’t wish to enable cookies, you’ll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to. Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you’re browsing. We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes – in other words to show you different products and services based on what you appear to be interested in. If you’d like to opt out, please go to the Network Advertising Initiative website (opens in a new window – please note that we’re not responsible for the content of external websites). We’re giving you this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website. We know you’d expect nothing less from us, and please be assured that we’re working on a number of other privacy and cookie-related improvements to the website.

Our cookies policy

To make full use of the personalised features on, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

Here’s a list of the main cookies we use, and what we use them for. You’ll find information about 3rd party cookies on the next tab.

Cookie name Cookie purpose
AdTrack, Affiliate, TD cookies These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective, and enable us to reward some external websites for directing you to us.
AJAXA cookie We use this to determine if your web browser supports some of the features of our checkout that make it quicker and easier to complete your purchase.
ASP.NET_SessionId cookie This cookie allows our web servers to respond to your actions on the website such as “Add to basket” or browsing the website. The website wouldn’t work for you without it.
atgPlatoStop This cookie enables the Request a call function on the website.
BasketXML and CookieID cookies The items that are in your shopping basket on the website are stored in this cookie. Your shopping basket wouldn’t work without it.
comparisonArea cookie This cookie enables the use of the “Comparison” tool on the website, and is used to remember which products you’ve selected to compare.
DYN_USER_CONFIRM, DYN_USER_ID The purpose of this cookie is to store User profile information so that you can log in automatically and we can detect when you’re returning to the site, associating you with your existing account.
Eid cookie This cookie helps us recognise you so we can display a welcome message, and provides security when you’re logged in.
fromAd cookie We use this to determine if you arrived at by clicking on an advertising link, and allows us to reward some external websites for directing visitors to us.
fs_nocache_guid This cookie enables the Request a call function on the website.
JL_SESSION_CONFIRM The cookie is used to ensure your security on the site during your visit.
JSESSIONID This cookie remembers details of what you’ve looked at as you move around the website.
JSE We use this cookie to remember if you have JavaScript enabled on your web browser. Without it the website can’t do things like display videos, so we hide this content if JavaScript is disabled.
MeteredSwatches and MeteredSwatchesASP cookies If you order sample swatches of our metered fabrics, we use this cookie to store your selection of swatches.
M2MPageType and M2MProductTypePage cookies When you order any of our made-to-measure products (such as blinds and curtains), we use these cookies to build your product according to your spec, and to store the details you enter for them.
NSC_bqq_p_tztu2_qspkfdu4_dpnefgbvmu, NSC_JObxkerceieho3xejpc3o2b1poanzdu, NSC_tztu2.qspkfdu4.dpn-qfstjtu These cookies are used for performance purposes, to keep track of the server Residential Landlord have directed you to for the duration of your browser session and so help balance server loads.
op303…gum and op303…liid cookies
These may look like this, but do vary:
op303ordersummarygum, op303ordersummaryliid, op303SignInPageMVTgum, op303bazaarvoicegum, op303bazaarvoiceliid, op303emailafriendgum, op303emailafriendliid, op303privacypolicynotificationgum
We’re constantly working to optimise our website for customers, so that you view what’s most relevant to you. These cookies are used to power our testing tool that allows us to show different versions of the same page to different visitors, so we can assess which page layout is best.
_pk_id.13.a24b, _pk_ref.13.a24b, identitytoken cookies These cookies are used to make our “Frequently Asked Questions” service work. This helps us answer common customer questions, and provide you with a better level of service by helping us show the most popular questions
_q_country cookie This cookie is used to serve specific feedback for collection in specific languages.
rrSessionId, m, n, uc cookies We use these cookies to make recommendations of products that we think might be of interest to you, based on what you and other visitors have viewed on
RVI cookie This cookie stores the products you viewed, and we use it to display the “Your viewed items” panel at the foot of the page.
s_campaignm, s_cc, ev-10, s_ev41, s_ev42, s_ev46, s_intcamp, s_kenid, s_kwcid, s_ppv, s_prop6, s_sq, s_v40_persist, s_vi, c_m cookies These cookies enable the function of our SiteCatalyst analytics software, supplied by our business partner Adobe. This software helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
The data stored by these cookies can only be seen by the relevant teams at Residential Landlord and Adobe and never shows any confidential information.
tmdts This cookie helps us to present you with product recommendations we think may be of interest to you.
_utma, _utmz These cookies enable the function of Google Analytics. Software. Like SiteCatalyst, this software helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

The data stored by these cookies can be seen only by the relevant teams at Residential Landlord and Google and never shows any confidential information.

controlGroup A randomly assigned value to help us remember you
recentlyViewedItems Stores your recently viewed products
recentlyViewedCategories Stores your recently viewed categories
recentlyViewedBrands Stores your recently viewed brands
customerStatus Tells us whether you’re a first time or returning customer
_q_geo Stores your location using Country, IP address, longitude and latitude values

Flash cookies (or Local Shared Objects)

On we display video content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they’re managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window). Please bear in mind though, that if you disable Flash cookies for you’ll unable to access certain types of content on the site, such as videos.

Password Reset
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